Closely monitor updates about the coronavirus (COVID-19) from the Center for Disease Control (CDC) and the World Health Organization (WHO). Create a dedicated team or point person to assess the guidance from these and other government agencies, and adjust your Business Continuity Plans (BCP) to ensure your operation is assessing your risk to business interruption due to a supply chain issue, employee absenteeism, decrease in business demand, or more. If you don’t have a BCP in place, access this free, customizable, toolkit from DisasterSafety.org designed specifically to help small businesses plan for any type of business interruption.
Focus on Hygiene, Sanitizing and Reducing Risk
Share CDC guidelines for good hygiene, install additional sanitizing stations, and work closely with vendors and partners to adhere to best practices. Encourage employees to stay home if they are feeling unwell or have been in contact with someone who is unwell or may have been exposed to the virus. If possible, create remote work arrangements for employees to help support them and avoid the increased risk of exposure. Social distancing, defined as avoiding large gatherings or keeping 6 ft. between you and others when possible, is a recommended best practice, and one we should all consider while continuing provide our customers with a high service level.
Access Virtual Options
Look for virtual options from your partners. For example, if you haven’t already signed up for Selective’s customer self-service, you can activate your account in three clicks. This allows you instant digital access to your policy, claims and payment information via the Selective website or Selective mobile app. We’re also deploying multiple options for handling some of our typically in-person transactions, such as claim adjusting, in a more virtual way to ensure we avoid exposure to the virus for you and our employees
As a small business owner, consider what you can adjust to keep business flowing by reviewing some of the options in this CNN article. As a restaurant owner, can you shift to a focus on delivery services or takeout? As a small retail operation, can you offer gift certificates with extended period of use? Can you partner with other delivery services to help bring your product to consumers?
Selective and your independent insurance agent understand the risks your business. Learn more about how you can Be Uniquely Insured by contacting your agent today.